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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, gaurantees, and acceptable methods of ayment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • AutoValue Certified Service Center
  • ACDelco Professional Service Center
  • Federated CarCare
  • AAA Approved Auto Repair
  • ASE - Automotive Service Excellence
  • BG Products
  • Jasper Engines & Transmissions
  • Identifix
  • Mitchell 1
  • Troy Chamber of Commerce
  • Oxford Chamber of Commerce
  • Car Care Aware

Testimonials

  • Had a flat tire, AAA recommended towing to Fix N Go, I said sure. Glad I did! Fair, competitive price, awesome customer service, gave recommendations on what needed to be fixed, never pressured other things...I'll be going back several more times! Thanks Joe!!
    -Don Jackson

  • Fix n Go is a great place to bring your car. Joe is very customer focused. They are upfront about costs and work with you to make only the necessary repairs needed at the best price. They go above and beyond. They are honest, follow-up and treat you with respect. Enough said!
    -Susan Irwin

  • Friendly, knowledgeable, and reasonably priced.
    -James Fahy

  • Frank is a great guy to deal with, honest.
    -Scott Ouimet

  • Compared to other repair shops and dealers that I have brought my car to, Fix N Go has been one of the best. Matt especially was very helpful and went above and beyond to help me out when I was in a pinch. I will exclusively be taking my car back here for any repairs, oil changes, etc. Great service, and the prices are reasonable.
    -Sarah Tomaka

  • These guys are always great. They are conveniently near my work, so I just drop a car off in the morning for an oil change or whatever else. We've had different work done by them on a few different cars, and they've always done very good work and seem to be price competitive. Definitely would recommend trying them out to anybody I know, and have done so.
    -Nate E.

  • Very helpful staff.
    -Chris Ophus

  • Good group of mechanics. They appropriately diagnosed my car issues and were in a reasonable price range. They were nice enough to drive me back to my house after they took my car for major service.
    -Richard Alegre

  • I brought in my Volvo v70, and they fixed my problem in two days. It took them that long because of part shipping time. I checked the work, and it was done correctly and professionally.
    -Grant Rowland

  • Truck broke on the freeway. These guys were great and helped me out when I needed it. Thanks guys.
    -David Squires

  • My car kept dying. They checked everything and kept me up to date. I will always be a customer. The service is excellent, and all the guys did a great job.
    -Mesheko Lewis

  • As a college student with an old car and a tight budget, I definitely recommend Fix N Go Troy as the most reliable and trustworthy service in the area. Their prices are very fair given their high quality service, and their close proximity to I-75, and the Sterling/Troy neighborhoods is super convenient.
    -John Esse

  • Great service, nice people. Thanks Todd!
    -Anita Myles

  • Referred to them by Discount Tire to get an alignment after getting new tires. They squeezed me in the same day, and my Trailblazer feels like its new again!
    -John Troy

  • Fix N Go has fast and friendly service. They just informed us that one of our vehicles needed 2 new tires because of dry rot. They just don't do oil changes, they inspect your vehicle to make sure it is running properly.
    -Russ Francis

  • Fix N Go is very reliable, and I am always confident that I am being charged a fair price for their products and services. The staff at Fix N Go is very friendly and always helpful in explaining the repairs that they are performing on my car.
    -Julie Esse

  • We have taken our cars to these guys for a few years. I have always found them helpful, friendly, and you get in and out. I haven't had them trying to sell me something I didn't need, and I trust their judgement. Would definitely recommend them.
    -Vicky Siegel

  • My family drives 4 older vehicles, and we trust Fix N Go to keep us in tip-top shape. They don't try to over sell, the prices are fair, and we think Todd is great!
    -Lori Esse

  • Very nice guys. Quick to respond, friendly, and honest. I will recommend Fix N Go. This was my first time here, and they treated me like a valued client. They fixed a minor problem at no charge. Thank you. Thank you.
    -Al Todek

  • I like getting service here. I can make an appointment for an oil change and come in and wait. They do it quickly and never pressure me into getting additional repairs. If some are needed, they tell me about it and let me decide.
    -Grace Laverdiere

  • I took my car in to get an alignment done. I was expecting the fix to take at least an hour, but was done within around 30 minutes. They were pretty quick to get the job done, and the people were really nice. I'd definitely go again.
    -Jenn Yang